The competitiveness of a firm depends on the quality of knowledge they apply to their business\r\nprocesses. Knowledge management (KM) processes are part of the firm business processes. These\r\nprocesses require turning personal knowledge into corporate knowledge that can be widely shared\r\nthroughout a firm and appropriately applied. This study examines how SMEs and large firms apply KM\r\nprocesses in their daily business activities and analyse the influence of KM processes on their financial\r\nand non-financial performance. KM processes comprise knowledge acquisition, conversion and\r\napplication while firm performance is measured from financial and non-financial perspectives that\r\nconsist of profit, growth, innovativeness, customer satisfaction, quality and flexibility. Survey\r\nquestionnaires were distributed to managers at SMEs and large firms. Results showed that the effects\r\nof KM processes on financial and non-financial performance differ between SMEs and large firms.\r\nFindings from the survey could help these firms to enhance their financial and non-financial\r\nperformance via appropriate KM processes.
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